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Electric Account and Utility Billing - Customer Service
What We Do
The Customer Service Department is responsible for providing assistance to utility customers in:
  • Establishing and terminating service
  • Answering billing and service inquiries
  • Processing customer payments
  • Managing delinquent utility accounts receivable
  • Providing customer education and information concerning city operations

Meter reading is also a component of this department.

Setting Up an Account
To set up or close an account or for questions concerning your utility bill, please contact customer service during normal business hours. Rental units may use our online account set up services.

Please note that our online bill pay system will be off line for scheduled maintenance between the hours of 5:30PM and 6:30PM on Thursday, August 27.

New Rental Accounts

The City of Newark does require a security deposit for all new rental accounts. The security deposit is $100, or $150 if you have electric heat. Homeowners do not need to make a security deposit.

Commercial Accounts
Commercial accounts also require a security deposit which is based on the type of business and size. Security deposits are calculated by twice the average or projected consumption in accordance with City Code, Section 11-16.  The City factors the square footage, along with measuring the same or similar type of business. The minimum deposit is $300.

Delaware's Sustainable Energy Unit's Energize Delaware now offers homeowners bigger rebates for more comprehensive energy solutions based on a whole-home audit. Delawareans can receive Efficiency Plus Home rebates between $300 and $3,050 based on a menu of energy solutions that can cut energy use between 20% to 45%.

Larissa Jones

220 South Main St.
Newark, DE 19711

Ph: (302) 366-7000

Lobby Hours
Monday - Friday
8:30 a.m. - 5:00 p.m.
Phone service available through 4:00 p.m.

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