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Community Resources
Customer Service
It's Our Business
We, the local government, rely on our customers for our continued existence. As a city employee, you are the vital link between the services we provide and the customer. Local government is a service industry. Both citizens and other employees rely on us to provide needed services.

Customer Service Philosophy
While interacting with both citizens and internal customers, keep in mind our customer service philosophy:
  • Customers are the most important persons in our business.
  • Customers are the people who purchase municipal services and pay our salaries.
  • Customers are not an interruption of our work; they are the purpose of it.

Importance of Customer Satisfaction
Customer satisfaction is paramount. Therefore, customers deserve the most courteous and attentive treatment possible. Customers' favorable opinions of us are a positive reflection on the City of Newark.